Refund policy

Last Updated: September 17, 2026

At Wearbay, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return according to the policy below.

1. 7 Days Return Policy

We offer a 7-day return policy on eligible products.

Customers can request a return within 7 days of receiving their order.

To be eligible for a return:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • All original tags and packaging should be intact.
  • The product must not be damaged, washed or altered.

Products that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To request a return, please contact our customer support team through Email or WhatsApp.

Please provide:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos or videos of the product, if required

Our team will review your request and provide return instructions.

Email: [Your Business Email]
WhatsApp: [Your WhatsApp Number]

3. Return Shipping

Return shipping terms depend on the reason for the return.

  • For defective, damaged or incorrect products, please contact us for assistance.
  • For other eligible returns, return shipping charges may apply according to our return instructions.

Please contact our support team before sending any product back.

4. Refund Policy

Once we receive your returned product, we will verify its condition.

After receiving the returned product, we will process your refund within 48 hours.

The refund will be issued to the original payment method, where applicable, or through another agreed method.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

5. Refund Eligibility

Refunds are available for eligible returned products that meet our return conditions.

If a returned product does not meet the eligibility requirements, we will contact the customer regarding the next steps.

6. Exchange Policy

If you want to exchange a product for a different size or color, please contact our customer support team within 7 days of delivery.

Exchange availability depends on stock and product eligibility.

Note: Exchange terms should be confirmed according to the options your business actually offers.

7. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been worn, washed or used.
  • Are damaged due to customer misuse.
  • Are missing original tags or packaging.
  • Are returned after the 7-day return period.

Exceptions may apply where required by applicable law.

8. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Cancellation requests depend on the order's processing and shipping status.

9. Contact Us

For return and refund inquiries, please contact:

Business Name: Wearbay
Email: [Your Business Email]
WhatsApp: [Your WhatsApp Number]
Website: [Your Website URL]